Terms and Conditions

The following are the Terms and Conditions of orders placed with Willow and Wells England Limited (Willow and Wells). On ordering from Willow and Wells (www.willowandwells.co.uk) you confirm your agreement to these Terms and Conditions.

Changes to Terms & Conditions
We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly.
The Terms and Conditions were last updated on 1st May 2018 and are Version 1.0.

Formation of a Contract
By completing and submitting the electronic order form you are agreeing to these Terms and Conditions and are making an offer to purchase goods from Willow and Wells. Our acceptance to your offer will only be considered complete at the time we send the dispatch confirmation e-mail to you, or when the goods you ordered are effectively dispatched, whichever happens first. If for any reason your order is rejected before we accept your offer and payment has been taken, a full refund will be made immediately.

Intellectual Property & Content
All trademarks, logos, images and content remain the property of Willow and Wells or it’s suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Willow and Wells, unless for personal use.

Accuracy of Content
All information displayed on this website (verbal or written) is for guidance only. Every effort has been made to ensure all the product details, descriptions & prices are correct and that the colour and design of the product appear as accurately as possible. Please note that the actual colours you will see can vary dependent upon your computer equipment and as such we cannot guarantee that the goods on delivery will reflect the colour on your computer.

Terms of Sale
All orders are subject to availability and confirmation of the order price. When placing an order with Willow and Wells, you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid payment method acceptable to us.

i) Contract
When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.

ii) Pricing & Availability
While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.

iii) Returns
You have 14 days to cancel your order. This can be exercised by contacting us in writing. Customers must also arrange (at their own expense, this will be non-refundable) to return the goods in a saleable condition. The goods will be deemed returned when received by Willow and Wells.